GA Power offers special payment plan for customers with past-due accounts

Georgia Power is offering a special payment plan to help customers with past-due account balances accumulated during the COVID-19 pandemic.

Customers who enroll will be able to pay past-due balances over a six-month timeframe between October 2020 and March 2021 with no late fees.

The suspension of disconnections has also been extended until July 15 to continue assisting customers through the impacts of COVID-19.

In addition to the special payment plan, Georgia Power is offering customers the following options.

For customers enrolled in PrePay: Georgia Power customers who are currently enrolled in this plan and have past-due account balances can make payments for current energy usage and have a portion of their payments (25 percent) go toward their outstanding balance.

No late fees will be charged if outstanding balances are paid before April 2021.

For customers not enrolled in PrePay: Georgia Power customers with past-due account balances may be eligible to switch to the PrePay rate plan.

Customers can sign up by July 15 with no deposit to take advantage of its special provision for paying outstanding balances with no late fees if paid before April 2021.

Georgia Power Vice President of Customer Service Kevin Kastner says quote: “We recognize that our customers across the state have endured an extraordinary burden due to the COVID-19 pandemic. We appreciate the support of the Georgia Public Service Commission as we work to help our customers navigate through these unprecedented times.”

Georgia Power customers can sign up for a special payment plan at www.georgiapower.com/paymentplan, by logging onto My Account on www.georgiapower.com, or by calling 1-888-660-5890.