Windstream Explains Recent Issues With Some Phone Service

September 4, 2013

Officials with Windstream said Tuesday two different issues caused problems with some phone service in StephensCounty and the surrounding area in recent days.

According to a company spokesman, an initial interruption of long-distance service was traced to a defective piece of equipment, which the company says it replaced.

However, the company said at that point, some long-distance calls from cell phones to landline phones in Toccoa continued to be blocked or degraded.

Windstream crews continued to troubleshoot the outage and determined that a fiber cut was causing the remaining issues.

Repairs were made on that as well, according to the Windstream spokesman.

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