Letters About Water Line Insurance Not From City of Toccoa

The city of Toccoa wants to clarify something regarding a letter that many city water customers are receiving.

According to city officials, numerous residents have contacted the city about a letter they have gotten in the mail referencing important information regarding their water service line and offering the resident the ability to purchase insurance that would cover repairs and maintenance to their exterior water line.

Toccoa City Manager Billy Morse said that the letters are not coming from the city of Toccoa.

The letters are from a company called HomeServe USA Repair Management Corporation.

This company has sent similar letters to city residents in the past.

It is not a scam, but Morse said that the city does not require or mandate residents to carry such insurance and re-emphasized the city has nothing to do with the letters from HomeServe.