GA Power Warning Customers of Scammers

Georgia Power is issuing a renewed warning of scam artists attempting to defraud both business and residential customers over the phone. 

Company officials say scam artists are calling customers posing as Georgia Power employees.

They then threaten customers with disconnection unless they pay immediately by providing the scammer with their credit card information or purchase a pre-paid debit card and provide the card’s account number to pay their bill.

In the past, criminals have also asked customers to pay at places other than an authorized Georgia Power payment location.

Company officials sid they will never call a customer and ask for a customer’s personal information over the phone.

Nor will they ask for a credit card or pre-paid debit card number over the phone.

If an account becomes past due, Georgia Power will contact the customer via a pre-recorded telephone message  or by a letter that asks the customer to call Georgia Power Customer Service to discuss their account.

Additionally, officials said that Georgia Power employees are not sent into the field to collect payment in person and will not ask a customer to pay anywhere other than a Georgia Power business office, 

Authorized Payment Location, or online at georgiapower.com/.

Now if you receive a suspicious call from someone claiming to be a Georgia Power employee and they’re demanding payment to avoid disconnection, you should hang up and contact the company’s 24-hour customer service line at 888-660-5890.

Georgia Power officials also encourage customers to report any such fraudulent calls to their local law enforcement and to the Federal Trade Commission at www.ftccomplaintassistant.gov/.