Ga. Insurance Commissioner Reminds Georgians to Make Sure “Navigators” are Licensed

November 15, 2013

Georgia Insurance Commissioner Ralph Hudgens is warning Georgians who will seek assistance in purchasing health insurance through the website to verify that they are dealing with an appropriately-licensed individual before sharing any personal information.

The Affordable Care Act created “Navigators” and “Certified Application Counselors” who are authorized to help enroll Georgians in health insurance coverage through the Exchange. 

This year, the Georgia General Assembly passed a bill that requires those individuals to obtain a license through Hudgens’ office.

Hudgens said that bill requries individuals to pass a test and undergo a criminal background check before getting that license.

The commissioner said those requirements will help protect consumers from the unqualified and dishonest people who would otherwise be operating in the state.

Currently, the Insurance Department said it has licensed over 80 Navigators and Certified Application Counselors.

Hudgens also reminded consumers that they can work with their local health insurance agent to obtain coverage from the Exchange.

To confirm whether a Navigator or Certified Application Counselor is currently licensed, consumers can call the Insurance Department at 404-656-2070 or visit the department online at

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