Change in Toccoa Utility Delinquency Policy Takes Effect Today
A change in the city of Toccoa’s policy on utility delinquencies takes effect today.
Starting today, the city is shortening the amount of time before which a customer becomes delinquent on his or her account from 35 to 30 days.
City commissioners approved the policy change at a meeting on November 12.
According to city officials, the due date for a customer’s utility bill will still be 20 days after the billing date that is listed on the bill. But under the policy change, an account will now become delinquent and could be disconnected if not paid by the 30th day past the billing date rather than the 35th day past the billing date as has been the case.
Toccoa City Manager Mike Jackson says the policy change is designed to try and address issues with delinquent utility accounts by getting payments in quicker.
City officials have noted that people who are having trouble paying their utility bill or have other questions or concerns can contact the city’s customer service department to work out a payment arrangement.